We are now open and taking bookings
We understand these are difficult and strange times but we want to ensure we put the safety of our customers first. Rules are displayed on our gate and are also explained upon booking, anybody not following these could be asked to leave which is something we do not want to do!
Polite Notice to Customers – Late Arrivals
All riders must arrived 15-20 minutes before their ride or lesson is due to start to have enough time to complete forms, fit hats/hiviz and use the toilet! We also expect regular customers to arrive at least 10 minutes beforehand.
PLEASE BE AWARE, IF YOU ARE LATE, RIDES WILL BE CUT SHORT, AND WE CANNOT GUARANTEE THAT WE WILL STILL BE ABLE TO ACCOMODATE YOU. We will no longer be allowing late arrivals to join lessons once they have already started, as it disrupts those who arrive on time. We will also not offer refunds or rebooking will be provided to those who do not turn up to their booking on time.
Traffic this time of year during school holidays is incredibly busy, so please consider this when travelling to us.
Cancellation Policy rules are as follows;
72 Hours Cancellation Notice (3 days) – Full refund offered or Opportunity to Rebook
Please click here for our Booking Terms and Conditions for our Cancellation Policy and Covid Guidelines